FAQ & troubleshooting
The things people ask, and what to do about them.
A step failed. Was I charged?
No. Credits for a failed run are returned automatically. The failure message says what was wrong and what the job did not do — read it before re-running; it usually names the fix.
“Requesting GPU” has been sitting for a while
A card is usually allocated in seconds; the minutes after that are the card pulling the studio's worker image. The message counts the wait and says how long it may take. A cold start can run to several minutes; consecutive steps share the warm card and skip it. If a region has no card available at your plan's rate, the job says so and is queued rather than failed.
Split into Panels cut a panel wrong
Open the panel and use Crop. If it happens across a whole page, check that the page you ran it on still had its bubbles: erased bubbles leave rectangles the detector mistakes for borders. Run Split on the original pages.
Find Speech Bubbles missed one
Open the panel and Paint over the balloon; the stroke knocks it out. Clean Up Panels fills it with the rest.
Clean Up filled a hole with something strange
Both fill models invent when asked to fill plain background. Open the plate: Gen Fill with an instruction (“plain wall, no figure”), or Clone the background from beside the hole — no model, no imagination. See Generative Fill.
A panel is missing from Art
Plan Art marked it not animatable — a border, a gutter, a sound effect on blank ground. Open the panel's insights; the reason is beside a one-click overrule.
The style changes between shots
Panels were styled with different styles or settings. A panel styled unlike its neighbours becomes a keyframe, and the video model animates the change. Re-run Apply Anime Style on the whole folder with one style.
My character's jacket changes colour
Plan Video fixes the cast, palette and lighting once for the film — but only if it ran on the whole Fit to Frame folder at once. Re-run it on the folder, not on a selection.
The shot morphs instead of cutting
One clip is one continuous take; the model cannot cut. A shot whose direction asks for a scene change gets a morph. Split it into two shots on the storyboard.
A shot came out wrong
Open the clip, describe what is wrong, Fix this shot. The new take replaces the old one in place; undo is one step back.
A line does not fit its shot
Plan Sound flags it. Lengthen the shot on the storyboard and regenerate it, rather than rushing the line. A reading speed is slack, not a fix.
One line was read badly
Open that line's file and re-say it. One file per line is the point.
The render does not have my latest shot
It does — the cut, mix and render are laid fresh from the current clips each time you run them. Run Render & Export again.
I ran out of credits mid-chapter
Nothing was charged for the blocked step. Wait for the monthly reset or buy a top-up; top-ups never expire. See Plans & credits.
Still stuck
Write to us with the project name and the job's failure message; a screenshot helps.
Last updated 2026-09-17. Credit figures are from the studio's own reference runs; the estimate on the run button is what you are charged.